General Questions:

Should I wash my SNAPWARE® food storage containers before using them?
Yes, we do recommend washing all containers before storing food in them. Please follow the directions that came with your container or click here for Care & Use Instructions.

Are Snapware Products BPA-Free?
Snapware is committed to providing customers with safe, high quality and innovative storage containers that are completely BPA-free. Recently there has been much debate over the safety of bisphenol-A(BPA), which is a component of polycarbonate used in many plastics. BPA can potentially leach from containers when heated (via microwave or other methods), ultimately creating a safety risk when in contact with food. Due to these potential hazards, Snapware's extensive product lines are manufactured entirely without the use of BPA. We back our BPA-free claim with continuous material testing conducted by an internationally-recognized independent lab. For additional details on BPA, visit www.factsonplastic.com

How can I remove the product barcode sticker?
Our lids all use removable adhesives and should come off easily. However sometimes heat and other factors do make the stickers hard to completely remove. In this case, before washing, use a hair dryer to heat the label. Then peel it off. You can also use any type of oil or any product specially designed to remove adhesive stickers.

Where can I purchase SNAPWARE® containers?
Please click here to shop online. Or click here for a list of retailers who sell SNAPWARE® containers.

I am a retailer. How can I purchase wholesale?
Please email or call (877)627-9273 and ask for the Sales Department.

Can you mail me a catalog?
We do not offer a printed catalog, but all of our current products are featured under Products. If you are a retailer, please email or call (877)627-9273 and ask for the Sales Department.

What color lids are available?
The only colors available are those shown on the website.

What is your replacement policy?
Snapware® guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a lid or container that breaks we would be happy to replace it for you.
Please email customerservice@snapware.com or call (877) 627-9273 and ask for customer service.
To replace an item as covered under this guarantee, please send the item, cleaned and free of any food residue*, by parcel post, postage prepaid, along with proof of purchase to:

Snapware®
Attn: Customer Service
3900 Hamner Avenue
Mira Loma, CA 91752

(please allow 6 to 8 weeks for delivery of the replacement piece or container)
* Our Quality Department inspects all returned items. Items containing food or food residue cannot be inspected, and will not be replaced or returned.
For information on lid replacement, call Snapware Customer Service at 1-87SNAPWARE (Hours of operation are 8:00 am - 5:00 pm PST), or email customerservice@snapware.com

Airtight Canisters, Make A Gift, Pet Canisters and Yarntainer

What type of plastic is my Airtight Canister made of?
Airtight Canisters, Make-A-Gift® jars, and Pet Treat jars are made from polyethylene teraphthalate (PET). The lids are made from polypropylene, and the gasket seals are made of sanoprene. These plastics are 100% BPA free. They are food-safe and FDA approved.

Is it safe to microwave food in my Airtight Canisters?
Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainers jars are NOT designed for use in the microwave. Please click here for complete Care and Use instructions.

Is it ok to wash my Airtight Canisters in the dishwasher?
Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainers are NOT dishwasher safe — hand wash only. Please click here for complete Care and Use instructions.

Can I use my Airtight Canisters in the freezer/fridge?
Yes, all SNAPWARE® containers are designed for use in the freezer and refrigerator. Please click here for complete Care and Use instructions.

Glasslock

What type of plastic is my Glasslock lid made of?
Your Glasslock lid is made out of polypropylene (PP) and is 100% BPA free. It is are food-safe and FDA approved.

Is my Glasslock microwave safe?
Yes, Glasslock is microware safe. Always loosen latches and remove lid. Cover base with paper towel to prevent splatters. Please click here for complete Care and Use instructions.

Is my Glasslock dishwasher safe?
Yes, plastic lids should be placed in the top rack only. Glass base may be placed on bottom rack. Avoid abrasive cleaners and scrub pads when hand washing. Please click here for complete Care and Use instructions.

Can I use my Glasslock in the freezer/fridge?
Yes, Glasslock is safe to use in both the refrigerator and freezer. Please click here for complete Care and Use instructions.

What do I do if the latch on my Glasslock lid breaks?
SNAPWARE® guarantees that all SNAPWARE® products shall be free from defects in materials and workmanship. If you do have a latch that breaks we would be happy to replace it for you.

Is Glasslock oven safe?
No, Glasslock is made from soda lime glass and is not oven safe. It is however safe for re-heating in a microwave and for storage.

Is Glasslock made of tempered glass?
Yes, Glasslock is made of tempered safety glass, meaning that in the event of any breakage, the glass will not have any sharp edges.

Can the Glasslock containers go from freezer to microwave?
No, Glasslock is designed for both the freezer and microwave, however as with any glass product, Glasslock containers should not go from one extreme temperature to another quickly.

What do I do if the latch on my Glasslock lid breaks?
Snapware® guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks we would be happy to replace it for you.
Please email or call (877) 627-9273 and ask for customer service.

I used my container in the microwave and now the lid has formed a vacuum seal to the container. How do I remove this?
Anytime a container is placed in a microwave you must first loosen latches and remove lid. Then cover base with paper towel to prevent splatters. Do not return the lid to the container, and latch the lid if the food is hot.

If you do have a lid that is stuck, allow the contents of the container to cool to room temperature, and try to remove the lid. Do not use any tools or utensils to pry the lid loose. If you cannot remove the lid with your hands it is more likely that the lid is damaged and should be discarded.

Airtight Containers: (Previously called MODS)

What type of plastic is my Airtight Containers made of?
Both the lids and vessels are made of polypropylene (PP) and the seals are made of silicone. These plastics are 100% BPA free. Containers are food-safe and FDA approved.

Are my Airtight Containers microwave safe?
Yes, all Airtight Containers are microwave safe. Please click here for complete Care and Use instructions.

Is it ok to wash my Airtight Containers in the dishwasher?
Yes, all Airtight Containers are dishwasher safe. Please click here for complete Care and Use instructions.

Can I use my Airtight Containers in the freezer/fridge?
Yes, all SNAPWARE® containers are designed for use in the freezer and refrigerator. Please click here for complete Care and Use instructions.

What do I do if the latch on my Airtight Container breaks?
Snapware® guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks we would be happy to replace it for you.
Please email or call (877) 627-9273 and ask for customer service.

Smart Store:

What type of plastic is my Smart Store made of?
Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food-safe and FDA approved.

I purchased a Smart Store unit and I am missing a latch. How do I go about getting a replacement?
Snapware® guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks we would be happy to replace it for you.
Please email or call (877) 627-9273 and ask for customer service.

Snap 'N Stack:

What type of plastic is my Snap 'N Stack made of?
Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food-safe and FDA approved.

Are my Snap 'N Stack containers microwave safe?
Yes, all Snap 'N Stack containers are microwave safe. Please click here for complete Care and Use instructions.

Is it ok to wash my Snap 'N Stack containers in the dishwasher?
Yes, all Snap 'N Stack containers are dishwasher safe. Please click here for complete Care and Use instructions.

Can I use my Snap 'N Stack in the freezer/fridge?
Yes, all SNAPWARE® containers are designed for use in the freezer and refrigerator. Please click here for complete Care and Use instructions

My cardboard dividers do not fit in the slots in the ornament storage containers.
Our dividers are not meant to fit into the slots on the side of the container. The purpose of the slots on the container is to provide durability when stacking your trays.

How much weight does the Snap N Stack product hold?
Our weights vary depending on the size of the containers. See below for capacities.

Each small 6" x 6" lid holds up to a maximum of 10 lbs total, divided between all the trays. We do not recommend using more than 5 trays latched together. You may notice some slight bowing of the lid as you lift full containers. This is normal and expected, and should hold just fine.

Each medium 6" x 9" lid holds up to a maximum of 19 lbs total, divided between all the trays. We do not recommend using more than 5 trays latched together. You may notice some slight bowing of the lid as you lift full containers. This is normal and expected, and should hold just fine.

Each large 10" x 14" lid holds up to a maximum of 20 lbs total, divided between all the trays. We do not recommend using more than 5 trays latched together. You may notice some slight bowing of the lid as you lift full containers. This is normal and expected, and should hold just fine.

Each x-large 12" x 12" lid holds up to a maximum of 20 lbs total, divided up between all the trays, not per tray. You should not use over 5 trays latched together using the handle. You may notice some slight bowing of the lid as you lift full containers, this is normal and expected, but should hold just fine.