Frequently asked questions

Email us via our online contact form. We strive to answer your questions within one business day. See our contact information for international inquiries.

Take the chill off foods before cooking. Remove foods from the refrigerator and allow them to warm slightly (10-15 minutes).

Preheat your pan over medium heat. Test the edge of the pan by tapping it lightly and quickly with your fingers. If it's hot to the touch, it's ready for cooking. Then add about 1 tablespoon of oil or butter and let that get hot. You should hear a sizzle upon placing your food items in the pan.

Turn down the heat! Keep heat at medium to medium-high for frying or sautéing. For simmering and longer stovetop cooking, use low heat. One way to test your pan to see if it's too hot is to do the butter test. Unpeel a stick of butter and coat the inside of your preheated pan. If the butter foams and turns brown, the pan is too hot.

Keep your cookware thoroughly clean, inside and out, for performance as well as appearance. Residue from previous cooking is a common cause of sticking, even on nonstick surfaces. Sometimes hot soapy water does not remove all the oils that build up over time. We recommend cleaning pans periodically with a non-abrasive cleanser.

Condition new pans before use by wiping the surface with a thin coating of shortening or oil. Use medium to low heat for best cooking results. Extremely high temperatures can cause discoloration and shorten the life of any nonstick finish. If higher temperatures are necessary, preheat the pan on medium for a few minutes. Nylon, plastic, wooden or rubber utensils are preferred. Metal utensils may be used with care, but don't cut in the pan.

Dishwashers will not affect the nonstick coating but may affect handles or knobs. Recondition the coating after dishwasher washing by wiping with thin coating of shortening or oil.

Most of our kitchenware products are dishwasher safe. Refer to packaging instructions to verify that an item is labeled as dishwasher safe. Some exceptions include gadgets with gearing such as can openers, items inappropriate for submerging in water such as scales or dial timers, any items made of wood, and all battery-operated items such as digital timers and thermometers. For best results, or if in question, hand wash items with a soapy cloth or sponge and dry immediately. Dishwashing tends to shorten the life of kitchenware products due to heat and aggressive detergents.

Refer to the manufacturer’s instructions for care of all Corelle Brands products.

Check out the warranty information for each brand on our website. Click here

We currently do not have a printed catalog; however, you can sign up online for our email list and receive email messages detailing our many promotional events and exclusive web offers for additional savings.
 

Sign up online for our email list and receive member-exclusive offers, coupons, sales and other announcements delivered directly to your email inbox. 

You're at the right place! Shop online at corelle.com

Yes, corelle.com is Norton Secured by VeriSign and McAfee Secured, tested daily.

We respect the privacy of individuals, as reflected in our privacy policy.

Contact our Customer Care Center or email us via our online contact form. We would be happy to troubleshoot the issue or help you place an order over the phone.

Please refer to the Managing My Account  section on corelle.com for directions

Please be sure you are using the most recent version of your internet browser or mobile browser. We reccommend updating to one of these three most common web browsers: Internet Explorer (https://www.Microsoft.com), FireFox (https://www.mozilla.org) or Google Chrome (https://www.google.com/intl/en/chrome/browser)

Unfortunately, we do not support Internet Explorer 8 or earlier.

We offer UPS Ground and UPS SurePost® for shipping within the United States and Canada.
 

Please refer to our Delivery Times & Processing page for more details

To check your order status online, log into your account. You also email us via our online contact form.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimate shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted.
 

Contact ACB (Advertising Checking Bureau) at 877-444-0467.

Occasionally, orders or parts of an order are canceled by our system for various reasons, including:

   •Item(s) not available
   •Difficulty in processing payment information
 
If your order is canceled, you will receive an email notice explaining the reason for the cancellation. You will not be billed for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, email us via our online contact form.
 

Email us via our online contact form. Please keep the product as you may be asked to return it.

Please refer to our return policy online.
 

Contact our Customer Care Center or email us via our online contact form. Tax-exempt purchases require a copy of a valid tax-exempt certificate.

We offer discounts for deliveries to the same address over certain order values. Contact our Customer Care Center or email us via our online contact form.

For international orders, refer to the online international inquiries list. Click here

No, unfortunately at this time we do not offer a gift wrapping service.

Yes, please take your product in the original packaging and your receipt or packing slip to the store closest to you and we'll help process your return or exchange. In store and online purchases are refundable through our Corningware, Corelle & more Retail Stores. To find a store, use our store locator

To find a store, use our store locator - click here
 

Sign up online for our email list and receive member-exclusive offers, coupons, sales and other announcements delivered directly to your email inbox. 

We can exchange or refund your purchase within 90 days of the date of purchase with a valid receipt. For purchases made by personal check, please allow 10 working days for a cash refund. If your receipt is lost, we will gladly issue a merchandise store credit with a valid driver's license. Unfortunately, clearance or final sale items cannot be returned.
 

We carry a large assortment of other brands. See stores for details.

Visit our Careers section. From there you can view the open positions at our retail stores in the U.S. or in Canada, as well as open positions at our retail headquarters in Greencastle, PA. You may submit your resume online through our website, or visit the store location and speak with the hiring manager.

CorningWare Corelle & more Retail Stores are wholly owned by Corelle Brands LLC. and is not franchised.
 

Headquartered in Rosemont, IL, Corelle Brands and its affiliates manufacture and market glass, glass ceramic and metal cookware, bakeware, tabletop products and cutlery sold under well-known brands including CorningWare, Pyrex, Corelle, Chicago Cutlery, Snapware and OLFA. The Company employs about 3,000 people, and has major manufacturing and distribution operations in the United States, Canada, and Asia-Pacific regions.

Check out the careers section on our website for employment information.

Our executive team reflects expertise, commitment and a focus on innovation:

•     Ken Wilkes - President and Chief Executive Officer
•     Patrick Kim - President of Korea, Japan and South Pacific
•     Peter Chan - President of Greater China
•     Jonathan Freeman - Sr. Vice President and Chief Product Supply Officer
•     Cathy Landman - Sr. Vice President and Chief Legal & Human Resource Officer
•     Curtis Roffers- Executive Vice President and Chief Financial Officer
•     Andrew Warburton - Sr. Vice President and Chief Information Officer
•     MaryKay Kopf - Sr. Vice President and Chief Marketing Officer

Email us at suppliers@corellebrands.com

For all media and blogger inquiries please contact media@corellebrands.com
 

Corelle Brands LLC. is a privately held company and does not issue publicly traded stock.

Contact media@corellebrands.com

Although Corelle Brands donates regularly to certain organizations, we do not accept unsolicited donation requests.

Corelle® products are created using a special glass lamination process that thermally bonds two clear "skin" layers of glass to a white or beige "core" layer. This proprietary technique is unique to Corelle® - in fact, we invented it! 
 

All Corelle® stoneware products and glazes are made of clay-based materials and glazes used throughout the industry. Decorations, if present, are made from low-lead enamels and fired at temperatures exceeding 1000 degrees F, which binds any heavy metals both physically and chemically so that their release is minimized.

The current limit for presence of leachable lead in order to satisfy certain requirements is no more than 0.100 ppm (1 tenth of one part per million) when obtained under test conditions. At no time have Corelle Brands results exceeded levels permissible under the guidelines mentioned above (which are believed to be the most stringent in the world). 

Tests for the presence of heavy metals are conducted for Corelle Brands by internationally certified, third-party laboratories under strict conditions, by trained technicians, and using atomic absorption spectrophotometry analysis following carefully monitored preparation. These steps are necessary to minimize any possibility of contamination or false reading during preparation, testing or analysis. 

Yes. Corelle® dinnerware is covered by a limited three-year warranty against breakage, chipping, and staining under normal household use. This warranty does not cover accidental breakage. See details here. 
 

Yes. Corelle® Coordinates carry a limited one-year warranty from the date of purchase. See details here. 

Contact Conimar Corporation at 800-874-9735 or visit www.conimar.com for additional product information. 

Please contact Jay Imports at 212-683-2727, extension 237. 

Please contact Reston Lloyd at (800) 394-5693 or visit www.restonlloyd.com for additional product information. 
 

Please contact Vance Industries at 630-694-8500. 
 

Yes, Corelle® dinnerware is oven safe up to 350° F (177° C) when used in accordance with the safety and usage Instructions that came with your product at the time of purchase. All attachments (foot and handle) are only safe up to 248° F (120° C). See details here. 
 

We try to create dinnerware designs with lasting appeal but, unfortunately, some patterns lose their popularity over time. When this happens, we discontinue the pattern. Even if your favorite pattern has been discontinued, we may be able to locate the pieces you need. Contact our Customer Care Center or email us via our online contact form. 

The glass lamination process used for Corelle® ware is ideal for making plates and bowls, but it unfortunately does not work well for cup or mug shapes. That's why we offer stoneware mugs with every Corelle® dinnerware set. 

Although Corelle® dinnerware is made of Vitrelle® glass, known for its strength and durability, all glass is breakable. We offer a three-year warranty against breakage, chipping, and staining under normal household use. This warranty does not cover accidental breakage. 

Before Corelle® products leave the factory, they are sprayed with an organic, non-toxic coating to help prevent damage during shipping. Wash your Corelle® ware with detergent and hot water before using it, or run it through a dishwasher cycle.

Although Corelle® dinnerware is made of Vitrelle® glass, known for its strength and durability, metal utensils, silverware, metal dishwasher racks, metal cleaning pads, and stainless steel sinks may cause gray markings. These gray marks can be removed with a non-abrasive cleaner such as Zud®. 
 

Each community's water supply is slightly different. That means Corelle® cups may stain due to mineral deposits from use of untreated water over time. The oils from coffee or tea may adhere to the sides of the cups because of the mineral deposits/residue in the water. These stains can be removed with a nonabrasive cleaner such as Bon-Ami®. Or, fill the cup 1/4 full with vinegar and clean with a paper towel. Rinse and dry thoroughly. DO NOT attempt to use bleach to clean the stains, as this will only lighten them. Stains may reappear if the water used for cleaning is left untreated. 

No worry - rust-colored marks can be caused by iron deposits in your water supply or even by exposed metal parts in your dishwasher or drying rack. Try a nonabrasive cleaner such as Bar Keeper's Friend® or Zud®. 

Corelle® products can be used for serving and re-heating food in microwaves or pre-heated conventional ovens up to 350° F (176° C). To warm empty dinnerware for serving, use pre-heated conventional ovens only. Porcelain and stoneware mugs are microwavable
 

A kitchen staple for more than 90 years, Pyrex® glass bakeware can handle almost every job in the kitchen and is versatile enough to use in the refrigerator, freezer, oven, microwave, dishwasher and on the table. 
 

Yes - for details, click here to visit our product warranty section

Yes - for details, click here to visit our product warranty section
 

The gray marks are most likely from metal utensils, which should not be used with CorningWare® casserole dishes. Instead use wooden, nylon or plastic utensils. To loosen food before cleaning, allow the bakeware to soak and then use only plastic or nylon cleaning pads with nonabrasive cleansers. A soft sponge with a non-abrasive cleaner should remove the gray marks. 

The five new shapes - each with new handle designs for safety and comfort - are ideal for complementing your current French White® collection or starting a new one. The glass covers provide a contemporary look, and the plastic covers are vented with an inner seal to optimize freshness. The new design eliminates areas where food can become trapped, allowing room for fingers to easily wipe away remnants. Plus, the new pieces are all dishwasher safe. 

The new gasket-sealing plastic covers feature a unique design to help keep your stored food as fresh as possible. Simply press down the cover and close the steam vent to create a tight seal. Later, simply pop the steam vent to open the seal. 
 

All CorningWare® oven bakeware products (including metallic-banded French White® products) can be used in conventional, convection and microwave ovens as well as in the refrigerator, freezer and dishwasher. 
 

The new French White® products are designed to nest within each other. How you stack yours depends on the pieces you own and the size of your cabinets. The new, contemporary glass lids are specially designed to rest on their handles, making stacking easy as well as helping to protect your table from condensation. The handles of the nonstick roasting racks are removable for easy cleaning, and the arms fold underneath. NOTE: Products that are the same size and shape should NOT be nested inside each other as they may get stuck and then be damaged when separated. 

Corningware Percolators have been discontinued for some time and no parts are available. If you have a specific question you need assistance with, please email us via our online contact form. 

All CorningWare® stoneware bakeware is covered by a limited one-year warranty. For details, check out our warranty section. 

All CorningWare® stoneware bakeware items are breakable. Failure to follow these instructions may result in personal injury or property damage. Tempting as it may be, do not use on stovetop, under a broiler/griller, under a microwave browning element, in a toaster oven, or on or near any other direct heating source such as range vents, open flames, etc. See full instructions for stoneware bakeware in our use & care section. 

Chicago Cutlery® knives are warranted to be free of defects in material &workmanship under normal household use for the lifetime of the product. 
 

Sharp knives are safer than dull ones because dull knives require more pressure for cutting, which can result in slipping. 1. Hold sharpening steel point down on flat stable surface like table or cutting board 2. Angle the knife blade so that it is approximately 15 degrees from the sharpening steel 3. Pull the knife down and across the sharpening steel in a slight arc, pulling the knife handle toward you. Stroke the entire blade edge from base to tip. 4. Repeat on the other side of the steel. 5. Repeat steps 3 &4 three to five times, alternating the right and left side of the cutting edge. Knives should be sharpened after every couple uses for maximum performance. Use a scouring powder to clean and remove metal particles from your sharpening steel. After cleaning the steel, rinse it with water, dry it thoroughly and store it in a dry place. 

For best results, hand wash your knives with a soapy cloth and dry immediately. Soaking wood-handled knives in water can remove the natural oils from the handles. Dishwashing may cause banging against other dishes that can nick the edges. Additionally, the heat and detergent may have a corrosive effect on the handles. 
 

Sharp knives should never be stored loose in a drawer because contact with hard objects can dull the blade, and reaching into a knife drawer can be very dangerous. We recommend storing your knives in a hardwood block for safety and convenience. Many Chicago Cutlery® sets include a hardwood block for storage. Empty Chicago Cutlery® hardwood blocks are also available at many retailers. 
 

Stamped knives are punched out of a single sheet of steel, resulting in thin, light blades. Forged knives are made from one piece of steel that is heated until soft then pounded into shape with a hammer. Forged knives are strong and heavy with a bolster (located where the blade meets the handle) for safety and balance. Chicago Cutlery offers a wide variety of knives with both stamped and forged blades. 

Commercial-grade knives are available through the following distributors: 

•  
•    Gamco 
•    Hantover Bunzl-Koch Supplies 
•    Memco Southland Industrial Supply 

Yes, we recommend washing all containers before storing food in them. Please follow the directions that came with your container or read the Use & Care Instructions. 
 

Yes, every product that Snapware® currently sells is completely free of bisphenol-A (BPA). Snapware is committed to providing customers with safe, high quality and innovative storage containers, and removing BPA from all products is an important part of doing just that. Recently there has been much debate over the safety of BPA, which is a component of polycarbonate used in many plastics. BPA can potentially leach from containers when heated (via microwave or other methods), ultimately creating a safety risk when in contact with food. Due to these potential hazards, Snapware's extensive product lines are manufactured entirely without the use of BPA. We back our BPA-free claim with continuous material testing conducted by an internationally recognized independent lab. For additional details on BPA, visit https://www.factsonplastic.com/. 
 

Corelle Brands LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a lid or container that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it. 
 

Our lids all use removable adhesives that should come off easily; however, sometimes heat and other factors make the stickers difficult to remove completely. In this case, before washing, use a hair dryer to heat the label. Then peel it off. You also can use any type of oil or any product specially designed to remove adhesive stickers. 
 

Airtight Canisters, Make-A-Gift® jars, and Pet Treat jars are made from polyethylene teraphthalate (PET). The lids are made from polypropylene, and the gasket seals are made of sanoprene. These plastics are 100% BPA free. They are food safe and FDA approved. 
 

No. Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainersTM are NOT designed for use in the microwave. Please read the complete Use and Care instructions. 
 

No. Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainersTM are NOT dishwasher safe — hand wash only. Please read the complete Use and Care instructions. 
 

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions. 

Both the lids and vessels are made of polypropylene (PP) and the seals are made of silicone. These plastics are 100% BPA free. Containers are food safe and FDA approved. 
 

Yes, all airtight containers are microwave safe. Please read the complete Use and Care instructions. 
 

Yes, all airtight containers are dishwasher safe. Please read the complete Use and Care instructions. 

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions. 
 

Corelle Brands LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it. 

Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food safe and FDA approved. 
 

Corelle Brands LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it. 

Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food safe and FDA approved. 
 

Yes, all Snap 'N Stack containers are microwave safe. Please read the complete Use and Care instructions. 
 

Yes, all Snap N Stack containers are dishwasher safe. Please read the complete Use and Care instructions. 
 

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions. 

Our weights vary depending on the size of the containers. The capacities listed below are divided among all the trays of that size; we do not recommend using more than 5 trays latched together. You may notice some slight bowing of the lid as you lift full containers. This is normal and expected, and should hold just fine.

The dividers are not meant to fit into the slots on the side of the container. The purpose of these slots is to provide durability when stacking your trays.